Devops: atlassian expands jira for it service management

Devops: Atlassian expands Jira for IT service management

Among other things, australian software manufacturer atlasian well-known project management tool jira now also enters the task field it service management (itsm) with jira service management. Building on the incident management platform opsgenie, the new service is intended to tension a sheet of software developers and software developers to the teams responsible for it operation in the companies. Devops and more agilitat is the jira service management promise atlassians.

Devops and more agilitat

At the start, the new offer is waiting for functions such as standby planning, alerting as well as the incident swarming of opsgenie. Jira service management will benefit from a deep integration into the in-house project management software, the bitbucket repository and the collaboration application confluence. As a substitute for the previous jira service desk platform, which according to the manufacturer’s information worldwide at around 25.000 users are in use, the new service should simplify cooperation between it operations and developers.

While established itsm applications are typically tailored to the needs of it administrators, jira service management also comment on the operation of software developers to facilitate loose problems in interaction of both sides. For the near future, atlassian also provides additional functions such as asset and configuration management, but also talk-based ticketing. The company to resource resources, which has won it in the course of the youngest supersomes of mindville insight and halp.

Further information about jira service management and its functional scope can be found in the blog post to obtain the new itsm service. Jira-service desk users promises atlassian a smooth change to the new software, as a helping for a migration is also a faq collection ready.

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